Privacy Policy
This Privacy Policy governs the manner in which RIXCHIC collects, uses, maintains, and discloses information collected from users (“User”, “you”) of the www.rixchic.com website (“Site”). This privacy policy applies to the Site and all products and services offered by RIXCHIC.
By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service.
1. INFORMATION WE COLLECT
We may collect personally identifiable information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, or otherwise contact us.
Personal information we may collect includes: your full name, email address, mailing address, shipping address, billing address, phone number, payment information, and other information you voluntarily submit to our site.
We also automatically collect certain non-personal technical information about users whenever they interact with our Site. This information may include the browser name, type of device, technical operating system, referring pages, IP address, and general site usage behavior for operational and analytical purposes.
2. HOW WE USE COLLECTED INFORMATION
RIXCHIC may collect and use your personal information for the following purposes:
- To process, validate, and fulfill customer orders, including payment processing, product shipping, and order follow-up.
- To improve customer service and respond to your inquiries, support requests, and feedback.
- To personalize your user experience on our website and deliver customized product recommendations.
- To send periodic emails regarding order updates, confirmations, shipping information, store updates, new products, promotions, and related marketing content (you may unsubscribe at any time).
- To analyze website traffic, user behavior, and marketing performance to optimize website functionality and business operations.
- To prevent fraudulent transactions, protect website security, and enforce our Terms of Service.
3. DATA STORAGE & PROTECTION
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
All payment-related information is encrypted and processed through secure third-party payment gateways. We do not store your full credit card details on our website server after transaction completion.
Your personal data is stored only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
4. SHARING YOUR PERSONAL DATA
RIXCHIC does not sell, trade, or rent users’ personal identification information to others for commercial purposes.
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and servicing users, provided that those parties agree to keep this information confidential. Third-party service providers may include payment processors, secure hosting providers, shipping and fulfillment partners, email delivery services, and analytics tools.
We may also disclose your personal information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, protect user safety, investigate fraud, or comply with legal proceedings.
5. THIRD-PARTY SERVICES & TOOLS
Our website may contain third-party plugins, tools, widgets, analytics services, payment gateways, and external links. We do not control the content, policies, or practices of any third-party websites or services.
This Privacy Policy does not apply to third-party activities. Your browsing and interaction on any third-party website or service is subject to that third party’s own terms and privacy policy. You acknowledge and agree that RIXCHIC shall not be liable for any data collection or processing conducted by independent third-party platforms.
6. COOKIES POLICY
Our website may use “cookies” and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device that help us recognize your browser, remember preferences, track website traffic, and collect anonymous visitor data.
You may choose to set your web browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some portions of our website may not function properly.
7. USER DATA RIGHTS
Depending on your local data protection regulations, you may have the right to access, correct, update, or request deletion of your personal data stored by us. You may also request to restrict certain data processing activities or withdraw your marketing consent at any time.
If you wish to exercise any of your data rights, please contact us via our official email address provided below.
8. MARKETING OPT-OUT
You may unsubscribe from our marketing emails and promotional communications at any time by clicking the unsubscribe link located at the bottom of every marketing email, or by contacting us directly. After unsubscribing, you will no longer receive promotional messages, though you will still receive essential transactional emails related to your existing orders and account status.
9. CHILDREN’S PRIVACY
Our website and products are intended for use by adult users only. We do not knowingly collect personal information from children under the age of majority. If you believe we have collected data from a minor, please contact us immediately, and we will promptly remove such information from our records.
10. POLICY UPDATES
RIXCHIC reserves the right to update or modify this Privacy Policy at any time. Any changes will take effect immediately upon posting on this page. We encourage users to regularly review this policy for updates. Your continued use of our website after policy changes are posted constitutes your acceptance of the revised Privacy Policy.
11. GOVERNING LAW
This Privacy Policy shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, consistent with our Terms of Service.
12. CONTACT INFORMATION
If you have any questions, concerns, or suggestions regarding this Privacy Policy or your personal data, please contact us at: info@rixchic.com