Term & conditions

OVERVIEW

This website is operated by RIXCHIC. Throughout this site, the terms “we”, “us” and “our” refer to RIXCHIC. We offer this website, including all information, tools, and services available on this site, to you, the user, subject to your acceptance of all terms, conditions, policies, and notices set forth herein.

By visiting our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including all additional terms, conditions, and policies referenced herein or available via hyperlink. These Terms apply to all users of the site, including browsers, visitors, customers, buyers, and content contributors.

Please read these Terms carefully before accessing or using our website. Your access to and use of any part of this site constitutes your acceptance of these Terms. If you do not agree to all applicable terms and conditions, you may not access the website or use any of our services. Any offer under these Terms is expressly limited to the provisions stated herein.

All new features, tools, and functionalities added to our online store shall also be governed by these Terms. We reserve the right to update, modify, or replace any part of these Terms at any time by posting revisions on this page. It is your sole responsibility to review this page periodically for updates. Your continued use of the website following the posting of changes constitutes binding acceptance of the revised Terms.

We utilise third-party hosting, payment processing and e-commerce tools to operate this website and fulfil all product orders placed by customers.

SECTION 1 – ONLINE STORE TERMS & ELIGIBILITY

By agreeing to these Terms, you represent and warrant that you have reached the age of majority in your state or province of residence, or you possess valid parental/guardian consent to allow minor dependents to use this site and make purchases.

You agree not to use our products or services for any illegal, unauthorized, or infringing purposes. You shall comply with all applicable local, national, and international laws and regulations while using our Service, including copyright, intellectual property, and consumer protection laws. You are prohibited from transmitting any worms, viruses, malicious code, or harmful content that may disrupt the functionality of this website. Any violation of these Terms will result in immediate termination of your access to our services and may result in legal action.

All products sold by RIXCHIC are designed for domestic pet use only. You agree not to misuse, resell, repurpose, or use our pet products for commercial, experimental, or unapproved scenarios that may harm animals or violate public regulations.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service, terminate accounts, or cancel orders to any user, for any lawful reason, at our sole discretion, at any time.

You acknowledge that non-payment related user content transmitted on our site may be transferred unencrypted across network systems and may require minor technical adjustments to adapt to device or network compatibility. All credit card and payment information is fully encrypted during network transmission to protect your financial security.

You may not reproduce, duplicate, copy, distribute, sell, resell, or exploit any portion of our website, services, site content, or platform functions without our explicit written approval. All headings in these Terms are for organizational convenience only and do not alter, limit, or modify the legal effect of any provisions.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We do not guarantee that all information displayed on this website is completely accurate, complete, or up-to-date. All site content is provided for general consumer reference only and shall not serve as the sole basis for purchase or decision-making. Your reliance on website content is at your own sole risk.

This site may contain historical or archived information for reference purposes only, which may not reflect the latest product updates or policies. We reserve the right to modify, update, or delete site content at any time without prior notice, and we assume no obligation to proactively notify users of content changes. You are solely responsible for monitoring site updates and revisions.

SECTION 4 – PRICING & PRICE MODIFICATIONS

We strive to ensure all product prices, discounts, and promotional information displayed on our site are accurate. However, occasional typographical or system errors may result in incorrect pricing or discount displays.

If the official correct price of a product is higher than the price displayed at the time of your order placement, we reserve the right, at our sole discretion, to either (1) contact you for order confirmation before processing and shipping, or (2) cancel your order with formal notification. We are not obligated to honor incorrectly displayed prices, even if an order confirmation has been issued, for obvious or genuine pricing errors.

All product prices are subject to change without prior notice. We reserve the right to modify, suspend, or discontinue any product or service at any time. We shall not be liable to you or any third party for price adjustments, service suspension, or product discontinuation.

SECTION 5 – PRODUCTS & SERVICES

Most RIXCHIC pet products are available exclusively through our official website, with limited stock quantities for certain items. All product returns and exchanges are governed strictly by our official Refund Policy. We make every effort to accurately display product colors, textures, and specifications through images and descriptions; however, minor visual discrepancies may occur due to different monitor display settings, and we do not guarantee absolute color accuracy across all devices.

We reserve the right to restrict product sales to specific geographic regions, jurisdictions, or user groups on a case-by-case basis, and to limit purchase quantities per user, account, household, or order. All product descriptions, specifications, and pricing are subject to modification at any time without notice. We retain the right to discontinue any product at our sole discretion. Any product offer is void where prohibited by law.

We do not warrant that the quality of purchased pet products will fully meet your subjective expectations, nor do we guarantee the immediate correction of all minor non-material service errors. All our pet products comply with general pet safety standards for daily domestic use.

SECTION 6 – BILLING & ACCOUNT INFORMATION ACCURACY

We reserve the right to refuse, limit, or cancel any order at our discretion. We may restrict purchase quantities per person, per household, or per order, including duplicate orders placed via the same account, credit card, billing address, or shipping address. We specifically reserve the right to reject orders placed by dealers, resellers, or distributors for commercial resale purposes.

In the event of order modification or cancellation, we will attempt to notify you via the email address or contact information you provided during checkout. You agree to provide current, complete, and accurate account, billing, and contact information for all purchases. You shall promptly update your account details (including email, phone number, and payment card information) to ensure smooth transaction processing and effective communication.

For detailed return, refund, and exchange rules, please refer to our official Refund Policy.

SECTION 7 – ORDER CONFIRMATION & ACCEPTANCE

Automated order confirmation emails sent by our system only acknowledge receipt of your order and do not constitute official acceptance of your purchase or a binding sales offer. We retain the right to accept, decline, or modify any order (including quantity adjustments) at any time after order submission for legitimate business reasons.

We will notify you of any order rejection, limitation, or modification via your registered email address. If we cancel any paid portion of your order, we will issue a full refund for the canceled amount in accordance with our refund procedures.

SECTION 8 – OPTIONAL TOOLS & THIRD-PARTY LINKS

Our website may provide access to third-party tools, WordPress plugins, payment gateways, shipping calculators and social media widgets over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis, without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK & SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION & PRIVACY

Your submission of personal information through the store is governed exclusively by our official Privacy Policy, which is incorporated herein by reference.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;

(h) to collect or track the personal information of others without consent;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape site data;

(j) for any obscene or immoral purpose;

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall RIXCHIC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless RIXCHIC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, excluding conflict of law provisions.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@rixchic.com.

Term & Conditions